Terms & Conditions

Welcome to the odilejacobs.com website (the ‘website’). By accessing this website, you agree to these terms and conditions (the ‘Terms’). If you do not agree to them, you may not use this website and should leave it immediately.

The following terms and conditions apply to all purchases made on mrs-jacobs.com


This website is provided by:
Company name: Jacobs & Partners bv/srl
VAT registration number: BE0694.776.752 registered in BELGIUM.
Registered office address: Baron Ruzettelaan 1/0.1 – 8310 BRUGES / Belgium

Please do not hesitate to contact Mrs-Jacobs’ Customer Care:

  • Email: welcome@mrs-jacobs.com
  • Phone: +32 475561561


Before placing an order please read through these Terms.

These terms apply when you purchase an item from this website. The Terms may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity, or relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to “you” or “your” means you as a user of this website, any reference to “we”, “us” or “our” means Jacobs & Partners bv/srl.

If you do not accept these Terms, you cannot order or purchase products on this website.

You have the right to withdraw from this contract without giving any reason within 14 days after the date on which you or a third party other than the carrier received the item.

The rules on lack of compliance in the Belgian Sale of Goods Act apply to your purchase, which means that you have certain statutory warranties for the products’ conformity with the contract. Read more under “Non-conforming products and incorrect products”.

The Consumer Sales and Guarantees Directive 1999/44/EC (CSGD) establishes the legal guarantee for consumer goods and regulates commercial guarantees. Sellers of consumer goods have to guarantee that the goods are in conformity with the contract for a minimum period of two years after the delivery of the goods.


The online shop is open on specific days when announced on the social media and may be closed when we decide so.

An order placed on a Belgian public holiday or during the weekend will be processed on the following business day.

2.2 Delivery address

We can only process your order if the delivery address is a residential address or a business address in the area we deliver to. We do not deliver to PO boxes.

Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:

  • Your payment details are incorrect or cannot be verified
  • Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities
  • There is an inadvertent error on this website, such as a payment error or the like

Contracts can only be concluded on this website. We do not process orders made in letters or faxes.


Before submitting the order, you have the option of changing the information that you have provided including payment information or delivery and billing information.

When you click “Complete order”, enter your payment information and the receipt appears on your screen you are bound by the contract of purchase.

If you experience any problems or made a mistake while placing your order, please contact our Customer Care, that is open Monday-Friday 9 am to 5 pm.

Your order has been confirmed when you receive a confirmation email from Odile Jacobs

After the conclusion of the contract, the provisions on withdrawal apply, see below.


You will receive a confirmation of the content of the contract by email. We store concluded contracts, including the order confirmation, for a reasonable amount of time, and we recommend that you save this information as well; they may not necessarily be available on this website subsequently. Please read more under “Order tracking and view history”.


In order to protect you and our other customers from fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.


We accept the following means of payment:

  • Visa
  • Visa Electron
  • Mastercard
  • Mastercard Debit
  • Maestro
  • Bancontact
  • Amex

We do not accept other methods of payment.


If you choose to pay by credit card, you will be asked to enter the card’s security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit/debit card’s back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.


Once your order leaves our warehouse, your payment will be debited on the selected payment service. In some cases, we might reserve the order amount from your money account, but if the order is to be cancelled, your money will be released back to you.


All the listed prices for products, delivery costs and other costs include taxes and value-added taxes.

Costs relating to delivery, freight or postage may vary and are added to each order.


We deliver to the EU within 1-3 working days.

If you order several items and one or more are out of stock, we will partially ship the products available and inform you via email about the delivery window of the remaining products.

If we do not deliver to your country you will be prevented from selecting that country at the point of ordering.

We will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control such as if a package is lost by one of our carriers. This condition does not affect your statutory rights.

If you do not pick up the parcel or take any action regarding the delivery and the parcel is shipped back to us, we will charge a fee of €100.
If the package is not picked up and any kind off fee is added, you are responsible for the extra cost and will be charged all costs and expenses associated with the return shipment. This includes freight charges, any extra payments, duties, taxes, return charges, any additional fees, etc.
Please note that the risk of loss of or damage to the products passes to you after delivery. If the package appears to be damaged or ripped open, you should refuse to receive the products. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under “Non-conforming products and incorrect products”.
We reserve the right to change the prices and are not responsible for any printing errors.


The prices on the website are shown in EUR only. Your card will be charged in EUR.


When you place an order on our website, you will receive a tracking number and link in a separate email to track your order via one of our courier’s websites. Please always contact Customer Care if you have questions regarding the status of your order.


Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not satisfied with your order you may return your order within 14 days from the day you received the item.


The return form can be requested on web@odilejacobs.com
The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier received the item.

All items shall be returned to:

Jacobs & Partners bv/srl
ATT: Store
Baron Ruzettelaan 1/0.1

The below are the steps to follow if you are to return an item:

  1. Return Form. Please ask web@odilejacobs.com for the return form that will be sent to you by e-mail.
  2. Fill out the return form and remember to write what you are returning and tick whether you wish to return or exchange your item.
  3. Book your collection. Contact your local Post Office.
  4. Pack the items. Pack your return item(s) using the original packing provided.
  5. Label the package. Attach one pre-paid  label securely to the box, ensuring the previous delivery label is covered.
  6. Complete the Return. Take the parcel to your local Post Office and ask for the tracking number

In the event that you’re not 100% satisfied with any items you purchase, we accept returns on any item that is unworn and that has the hang-tag intact and which is shipped in the original packaging. This applies aslo to any product shipped with defects in craftmanship or material. We will advise once the return parcel has arrived at our premises and after being checked by our staff. Please note that we discourage strongly our customers to buy any item from our company in case of doubt, as we want to avoid unnecessary return shipments with regard to respect for our environment.

To ensure your return is covered by our returns policy and does not encounter a delay, items must be returned using the original packaging provided and from the same country to which they were delivered.Items returned from a different country may incur additional charges or be delayed by customs. You can return using any secure means but we may not accept liability.

Returning Goods from Non-EU Countries

If you are living outside the EU, you will also have received a Proforma Invoice with your package. This needs to be completed and enclosed with the items you wish to return. On this form you will need to indicate which item(s) are being returned by ticking the boxes alongside the product details. You will need to complete the Returns Number section with the number you have been issued and sign appropriately. All successfully returned items will be only credited to the account used originally to purchase the items, less any taxes, import duties or original shipping charges incurred and will be refunded in the currency in which you paid at the price you paid at the exchange rate prevailing on the day when you bought the item.


Returning an item will incur a charge of 20 EUR unless the return is a result of our error. The shipping charge will be deducted from the amount refunded.


To prevent fraud, we are only able to refund the amount to the credit card that was used to place the order. We are entitled to retain the refund until we have received the items or proof of return of the items has been presented to us whichever is the earlier.

Please allow up to 14 days for us to process your refund.

If you need any assistance, please contact Customer Care on +32475561561 or email web@mrs-jacobs.com

In your box you’ll find a return label and a return form that shall be used for returning an item. The return form can also be found here.
The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier received the item.

All items shall be returned to:

Jacobs & Partners bv/srl
ATT: Store
Baron Ruzettelaan 1/0.1